Client Relationship Specialist
FASHIONPHILE
Palo Alto, California
December 2020 - February 2022
Direct top-notch client service at the first ultra-luxury re-commerce brand of its kind, in partnership with Neiman Marcus. Skillfully use internal company software to maximize studio productivity and flow with appointments, product data and pricing.
Handle and process exclusive luxury branded goods: Louis Vuitton, Hermes, Gucci, Chanel, with merchandise value of $2000 - $50,000 per item.
Organize new products by creating item descriptions, categorizing each item with design attributes (hardware, material, etc), identifying marks and flaws, and assigning condition and value.
Collaborate with office staff to address and protect loss from theft and counterfeit goods. Extensive knowledge to identify brand compliant product marks and materials for authenticity.
Key team contributor of the highest-sales volume studio of the company.